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SECU-VISION Warranty policy!

Support 2018-10-15 Hit 951
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Secu-vision will repair, without charge, any merchandise proved defective in material or workmanship for a period of as noted below year after the date of shipment.

Product

Series of Product

Warranty Period

Speed Dome Camera

SVPP Series

Camera : 2 Year
Mechanism : 1 Year
6 months : Continuous preset panning & tilt

Rugged PTZ Camera

SVCN Series

Camera : 2 Year
Mechanism : 1 Year
6 months : Continuous preset panning & tilt

System Controller

1 Year

IC-1000

Vandal Dome Camera

SVP22 Series

2 Year
IR Camera :1Year

Plastic Dome Camera

SDP22 Series

2 Year
IR Camera :1Year

Standard Camera

SDP series

2 Year

SBP series

Zoom Camera

Effio Series

Camera Lens : 1 Year
All other Parts : 2 Year

Special Equipment

1 Year

If a warranty repair is required , contact SECU-VISION at (82-2)852 -3635 or fax (82-2) 852-3632 or sales@secu-vision.com for a Repair Authorization number, and provide the following information :

Product & model name

 

Product Serial Number

 

Details of defect or problem

 

Date you shipment

 

Warranty Period

 

Customer

Name

 

Tel.No. /e-mail

Address

Exceptions to Limited Warranty :
The warranty is void if the Product is not operated in conformance with installation, environmental, mechanical or electrical requirements, or within thermal stress limits, or to the extent that any malfunction is the result of misuse, abuse, vandalism, neglect, improper installation or application, alteration, accident, or negligence in use, storage, transportation, or handling, or it the original identification markings on the product have been removed, defaced or altered, lighting, electricity, water, fire, environmental or other hazard, or act of God, or other impact outside of normal operating guidelines.

Warranty Content :
* Any defect under normal use within the warranty service period we give you free repair service according to the sheet.
* Packing box, Dome cover will be replaced with new parts when we repair defective goods.
* We charge you with the fee of parts and service despite free warranty service period . Repairs made necessary by reason of
  misuse, alteration, normal wear, or accident are not covered under this warranty
 1. Any breakage made without care.
 2. Breakage or trouble made by natural disaster.
 3. Breakage or trouble made by breaking the product guide or manual.
 4. Breakage or trouble made by wrong power voltage or frequency.
 5. When unauthorized engineer modified or made damage on the product trying to repair it, we may charge you with the fee.

* We don
t support the breakage after warranty service period. If the customer wants to get it repaired, we charge them with the fee

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